Refund and Returns Policy
1. General Policy
At bigdomains, we strive to ensure that our customers are satisfied with their purchases. Because we sell digital domain names and related services, refunds are only available under the specific circumstances outlined below.
2. Eligibility for Refunds
2.1. Domain Registrations
- If a domain registration fails due to a technical error on our side, you may request a full refund within 7 days of the transaction.
- Refunds are not provided for domains that become unavailable after the purchase, unless the unavailability is caused by an error on our platform.
2.2. Premium Services and Add‑Ons
- Premium services (e.g., privacy protection, SSL certificates) are refundable only if the service has not been activated or used.
- Requests must be submitted within 14 days of purchase.
3. How to Request a Refund
To initiate a refund, please contact our support team with the following information:
- Order number
- Domain name or service purchased
- Reason for the refund request
Send your request to [email protected] or call us at +1 (617) 853-9559. Our team will respond within 2 business days.
4. Refund Processing
Approved refunds will be processed using the original payment method and may take up to 10 business days to appear on your statement, depending on your bank or payment provider.
5. Non‑Refundable Items
The following items are non‑refundable:
- Domain renewals
- Transfer fees
- Any service that has been fully delivered or activated
6. User Responsibilities
Customers are responsible for providing accurate contact information and ensuring that they comply with all applicable laws and regulations related to domain ownership. Failure to do so may result in the loss of the domain and forfeiture of any refund rights.
7. Changes to This Policy
We reserve the right to modify this Refund and Returns Policy at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Continued use of the site after changes constitutes acceptance of the updated policy.
8. Contact Information
If you have any questions about this policy, please contact us:
- Email: [email protected]
- Phone: +1 (617) 853-9559
- Address: 161 North 18th Terrace, Boston, Massachusetts 01787, United States